TAB Assist

Contents

Our Commitment to Safer Gambling Mission Statement What's New How We Can Help Governance TAB 协助 TAB 協助 TAB Hỗ Trợ

Our Commitment to Safer Gambling

Safer Gambling means betting for pleasure and entertainment and being fully aware of the associated risks. Gambling with TAB should be an enjoyable leisure activity and not seen as a way to earn an income.

TAB is committed to delivering wagering products and services in a way that prevents and minimises harm to our customers and their families and friends.

While an individual’s decision to gamble is a personal choice, it is our goal to give you information and resources so you can make informed decisions that can help to manage your gambling without causing harm to yourself or others.

Help is available for those who feel they may need assistance in managing their gambling or for others who may be adversely affected by gambling.

Mission Statement

Caring for our customers is at the heart of what we do.

That means acknowledging that while our wagering products and services are enjoyed by most of our customers as a form of entertainment, they can also negatively impact or harm our customers, the people that care for them and the community.

So, we’re raising the game and committing to a Player Safety Promise designed to prevent and minimise gambling-related harm and drive better outcomes for individuals and the community.

We promise to:

Be Transparent and Raise Awareness
Prevent and Minimise Harm
Monitor and Provide a Safety Net
Continue to Learn and Build on Evidence
Contribute and Support the Community

How We Can Help

Be Informed

Learn how setting a budget, time limits, taking breaks and not chasing losses allows you to stay in control at TAB Wise. Find Information on how to help others including minors.

Manage It

Explore our range of TAB Tools that enable you to take control of your betting experience. These include setting Deposit Limits, taking a break and closing your account.

Getting Help

To work out if you, or someone you know, may benefit from Self-Exclusion, or talking to a Gambling Help Professional, complete an assessment. There are many independent Support Organisations offering free 24/7 advice to those concerned about their wagering habits – please refer to TAB Support for more information.

Governance

For most people gambling is fun and entertaining. For some, however, it can be difficult to manage and, as such, Tabcorp abides by the following Codes of Conduct/Practice and Gambling Policies to guide how we deliver our products and services.

NATIONAL - National Consumer Protection Framework for Online Wagering in Australia and the Interactive Gambling Act 2001

VIC - Tabcorp VIC Pty Ltd Safer Gambling Code of Conduct (“The Code”) and the Italian, Arabic, Chinese (traditional), Chinese (simplified), Turkish, Greek, Vietnamese and Spanish translated versions.

NSW - TAB Limited Safer Gambling Code of Conduct

ACT - ACT Gambling and Racing Control (Code of Practice) Regulation 2002

QLD – Responsible Gambling Code of Practice and the Responsible Gambling Resource Manual (TAB)

SA – Authorised Betting Operations Gambling Code of Practice

NT – Northern Territory Code of Practice for Responsible Gambling 2022 and the Northern Territory Code of Practice for Responsible Service of Online Gambling 2019

TAS – Tasmanian Liquor and Gaming Commission Responsible Gambling Code of Practice

Safer Gambling questions or complaints can be lodged with Tabcorp directly:

Via phone: Customer Support on 131 802
Via email: safergambling@tabcorp.com.au
In writing: SG Complaints, C/O Tabcorp GPO Box 4168 Sydney NSW 2001